Fraud Investigations Analyst

📋 Description

• Handle inbound calls from Robinhood customers with active fraud alerts.
• Investigate fraud alerts and determine fraud or no fraud using internal tools.
• Identify emerging fraud trends through data analysis.
• Gather information from customers to support fraud determinations.
• Communicate next steps and set customer expectations.
• Role based in Denver, CO or Westlake, TX with in-person attendance 3+ days/wk.

🎯 Requirements

• Prior fraud/investigative experience; knowledge of ATO, Identity Theft, Money Movement Fraud.
• Ability to work closely with customers verbally to resolve fraud concerns.
• Proactively identify problems and provide outside-the-box solutions.
• Ability to operate in a fast-paced environment.
• Strong written and verbal communication, analytical skills, and attention to detail.
• Strong interpersonal skills and experience working with cross-functional teams.

🎁 Benefits

• Challenging, high-impact work to grow your career.
• Performance-driven pay with bonuses, equity, and 401(k) matching.
• Best-in-class benefits, including 100% paid employee health insurance.
• Lifestyle wallet — flexible benefits spending for wellness and more.
• Employer-paid life & disability insurance, fertility and mental health benefits.
• Time off including holidays, PTO, sick time, parental leave, and more.