Related skills
risk management transaction monitoring customer communication kpi analysis disputes📋 Description
- Action daily applications and account cases in the fraud queue.
- Monitor live transaction activity for high risk fraud.
- Manage and resolve customer dispute claims end-to-end.
- Improve fraud KPI performance while reducing losses.
- Balance multiple tasks with urgency and deliver quality decisions.
🎯 Requirements
- High School Diploma, GED, or equivalent certification
- 2+ years in fraud investigations: monitoring, disputes, and/or BSA/AML
- Ability to identify patterns in complex cases
- Ability to work independently under SLAs
- Strong verbal and written communication skills
- Strong analytical skills to meet metrics and KPIs
🎁 Benefits
- Competitive compensation and equity
- High-quality equipment of your choice
- Flexible paid time off
- Comprehensive healthcare including dependents
- One Medical coverage and option for FSA
- 20 weeks parental leave for primary caregiver; 8 weeks for all parents
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