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zendesk fraud prevention identity verification oracle chargebacks📋 Description
- Review and resolve inbound/outbound fraud contacts.
- Deliver customer service focused on fraud risk.
- Collaborate with team to quickly resolve fraud-related contacts.
- Perform identity verification and document authentication.
- Assist in reviews to identify and resolve suspicious activity.
- Support fraud KPIs by organizing data to improve operations.
🎯 Requirements
- Minimum 1 year fraud experience in DFS or online gaming.
- Beginner to intermediate fraud risk knowledge.
- Licensing required by state gaming regulators.
- Experience with Zendesk and Oracle help desk software.
- Experience with Braintree and PayPal processors.
- Excellent verbal and written communication.
🎁 Benefits
- Health plans with low-cost options.
- Generous PTO and sick leave.
- Annual bonus and long-term incentives.
- 401(k) matching up to 5%.
- Commuter benefits and pet insurance.
- FanDuel Total Rewards program.
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