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zendesk identity verification fraud braintree paypal📋 Description
- Review and resolve inbound/outbound customer fraud contacts.
- Conduct customer identity verification and document authentication.
- Assist in reporting reviews to identify and resolve suspicious activity.
- Perform account due diligence to mitigate loss.
- Assist in the resolution of chargebacks and player disputes as needed.
- Detect fraud trends using various tools and systems.
🎯 Requirements
- Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming.
- Experience with help desk software (ZenDesk, Oracle) preferred.
- Experience with payment processors (Braintree, PayPal) preferred.
- Excellent verbal and written communication skills.
- Basic understanding of online gaming fraud schemes and prevention strategies.
- Availability to work flexible hours that include weekends.
🎁 Benefits
- Health plans with options as low as $0 per paycheck.
- PTO, sick leave, annual bonus, and long-term incentives.
- 401(k) with up to 5% match.
- Commuter benefits, pet insurance, and more.
- Total Rewards program benefits.
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