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zendesk fraud prevention identity verification oracle braintree📋 Description
- Review and resolve inbound and outbound fraud contacts.
- Interact with customers via email and phone to resolve fraud issues.
- Verify customer identities and document authentication.
- Assist in reviewing reports to identify suspicious activity.
- Support account due diligence to mitigate losses.
🎯 Requirements
- Minimum 1 year fraud experience in Daily Fantasy Sports or online gaming.
- Experience with help desk software (Zendesk, Oracle) preferred.
- Experience with payment processors (Braintree, PayPal) preferred.
- Excellent verbal and written communication skills.
- Basic understanding of online gaming fraud schemes and prevention.
- Availability to work flexible hours including weekends.
🎁 Benefits
- Generous PTO and sick leave, holidays.
- Annual bonus and long-term incentive opportunities.
- 401(k) with up to 5% match.
- Commuter benefits.
- Pet insurance.
- FanDuel Total Rewards benefits site.
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