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customer service zendesk fraud prevention identity verification oracle📋 Description
- Review and resolve fraud-related customer contacts across the platform.
- Provide fast fraud support to a growing community of sports fans.
- Pass licensing as required by state gaming regulators.
- Be flexible to perform other duties as assigned.
- Detect fraud trends using various tools and systems.
- Assist with monthly Fraud Support KPIs by organizing data to improve performance.
🎯 Requirements
- Minimum 1 year fraud experience in DFS or related online gaming.
- Experience with help desk software (Zendesk, Oracle) preferred.
- Experience with payment processors (Braintree, PayPal) preferred.
- Excellent verbal and written communication skills.
- Basic understanding of online gaming fraud schemes and prevention strategies.
- Basic analytical problem-solving skills.
- Availability to work flexible hours, including weekends.
- Passion for sports or gaming is a plus.
🎁 Benefits
- Medical, vision, and dental insurance
- 401(k) with up to 5% match
- Paid time off and holidays
- Short-term and long-term incentive programs
- Commuter benefits
- Pet insurance
- Equal opportunity employer
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