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intercom zendesk e-commerce marketplace operations kustomer📋 Description
- Regularly review potential fraud sources to prevent losses.
- Meet interdepartmental SLAs with high-quality work.
- Conduct in-depth transaction reviews for chargebacks.
- Identify fraud trends and suggest mitigations.
- Communicate with customers about fraud inquiries.
- Investigate fraud cases and brainstorm long-term solutions.
🎯 Requirements
- Weekend availability required
- Availability to work Holidays as needed
- 4 year degree is a plus
- 1-5 years in customer service, fraud ops, UX or fulfillment
- Positive customer-first attitude
- Proactive problem-solver and process-improver
🎁 Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
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