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marketplace intercom zendesk e-commerce chargebacks📋 Description
- Regularly review potential fraud sources daily to prevent losses
- Meet interdepartmental SLAs with high quality work
- Conduct in-depth transaction reviews for chargebacks and disputes
- Identify fraud trends and present mitigation opportunities
- Communicate with customers regarding fraud inquiries
- Investigate fraud cases and develop long-term solutions
🎯 Requirements
- Weekend availability required
- Holiday availability as needed
- 4-year degree is a plus
- 1-5 years in customer service, fraud ops, or fulfillment
- Positive customer-first attitude
- Proactive problem-solver and process-improver
- Experience with Zendesk, Kustomer, or Intercom
- Understanding of E-commerce and Marketplace operations
🎁 Benefits
- Generous Time Off Policy
- Health Insurance (Medical, Dental, Vision)
- Work From Home Support
- Parental Leave
- Monthly cell phone and internet allowance
- 401k with employer match and international pension plans
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