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data analysis financial modeling saas excel fp&a📋 Description
- Serve as primary contact for customers, guiding them to maximize value of our platform.
- Provide high-quality support via email and live calls, ensuring timely resolution.
- Deliver user guidance and training on best practices and new features.
- Diagnose complex technical and data issues within our FP&A software.
- Analyze financial models and datasets to identify root causes and solutions.
- Collaborate with Engineering and Product to resolve bugs and improve the product.
🎯 Requirements
- 2+ years in technical support (SaaS) or application support.
- FP&A, financial modeling, or related finance experience.
- Strong analytical and problem-solving skills.
- Excel proficiency; BI tools a plus.
- Excellent English and Spanish communication.
- Ability to explain complex tech and financial concepts clearly.
🎁 Benefits
- Competitive compensation including equity package.
- Competitive vacation policy.
- Access to Meditopia.
- Hybrid working model and flexible working hours.
- Personal development including language courses.
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