Key Account Support Specialist

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. 

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Key Account Support Specialist will join our Sales Operations team and take on a vital role driving success of our highest-value client relationships. You’ll work closely with Account Executives and cross-functional teams to collaborate with various internal teams to deliver outstanding service, streamline processes, and enhance the customer experience.

In This Role

• Collaborate closely with National Account Executives to understand the unique goals, challenges, and opportunities of key customers
• Analyze customer insights and translate them into actionable strategies to strengthen partnerships and support business growth
• Proactively resolve issues, anticipate client needs, and continuously seek ways to improve service delivery and satisfaction
• Create compelling presentations, training resources, and detailed product information tailored to each client’s needs, especially during new product launches and onboarding efforts
• Produce ad-hoc reports and data-driven insights to support Account Executives in executing key sales initiatives aligned with broader company goals
• Partner with teams across Sales, Accounting, Logistics, Warehouse, and the Art Studio to streamline operations, reduce inefficiencies, and deliver seamless service to our key accounts
• Work alongside the IT department to ensure seamless system processing including order flow, inventory accuracy, SKU management, and overall system performance, helping maintain organized, up-to-date data and preventing disruptions
• Other duties as assigned by Management
• Uphold our core values and be a valuable member of the Four Hands team:
• Be open and honest
• Reach for excellence
• Act with responsibility
• Value the whole person
• Enjoy the journey

The Ideal Person

• 2+ years of experience in a customer facing or customer support role
• Bachelor's Degree required 
• Proficiency in Microsoft Excel (VLOOKUP and pivot table experience) 
• Strong organizational skills with the ability to multitask in a fast-paced environment
• A team-oriented, collaborative mindset with a friendly, proactive attitude
• Confident decision-making and the ability to work independently
• Comfortable working across global teams and diverse customer bases
• Excellent communication and active listening skills tailored to different audiences

About Four Hands