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customer success saas renewals onboarding apac📋 Description
- Own end-to-end APAC CS lifecycle from onboarding to renewal and expansion
- Serve as primary trusted advisor aligning Cresta to customer goals
- Develop and execute success plans with defined outcomes and milestones
- Establish regional CS playbooks, cadence, and escalation paths
- Design APAC customer journey to accelerate value and product adoption
- Lead executive engagement and cross-functional collaboration to scale CS
🎯 Requirements
- 4–6 years in Customer Success, Account Management, or similar in B2B SaaS
- Experience managing complex, high-value relationships with executive stakeholders
- Ability to translate data, product capabilities, and outcomes into business value narratives
- Comfortable working autonomously in ambiguity and building processes from scratch
- Excellent written and verbal communication, including exec-level presentations and QBR facilitation
- Strong organizational skills managing multiple accounts across time zones
🎁 Benefits
- Comprehensive medical, dental, and vision coverage for you and family
- Paid parental leave for all new parents
- Remote work setup budget for a productive home office
- Monthly wellness and comms stipend to keep you balanced
- 20 days vacation to promote work-life balance
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