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fintech chatbot ai knowledge management investor relations📋 Description
- Own end-to-end customer experience across the full deal lifecycle
- Be primary contact for inbound support and legal/compliance questions
- Triage urgent and risky items; route to Product/Ops/Compliance
- Reduce tickets by root-cause fixes (help centre, macros, forms, UX copy)
- Build AI-first toolkit; experiment with AI workflows and automation
- Be the internal voice of the customer; advocate until fixed
- Set tone and standards for Odin's customer interactions
🎯 Requirements
- You take pride in customer-facing work; a craft
- 5+ years in customer-facing ops; fintech/VC ops a plus
- Calm and clear under pressure
- Fix root causes for painful or repetitive tasks
- Tool-first and AI-fluent; built AI solutions
- High conviction; push back when needed
- Ownership-driven, low-ego team player
- You can write well; tone matters
- You want a startup, not a corporate
🎁 Benefits
- Private health insurance (Vitality) and mental health support
- £1,000 annual budget for health, therapy or fitness
- Enhanced maternity, adoption, paternity and partner leave
- 4% employer pension contribution with salary sacrifice
- 25 days annual leave, 2 wellness days and flexible holidays
- Up to 6 weeks per year working from anywhere globally
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