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fintech compliance ai macros knowledge management📋 Description
- Own end-to-end customer experience across the full deal lifecycle.
- Be primary respondent on inbound support and legal/compliance tickets.
- Triage urgent, risky items and route to Product/Ops/Compliance.
- Reduce tickets via root-cause fixes (help centre, macros, UX copy, forms, automations).
- Support building an AI-first toolkit with automation and instrumentation.
- Be the internal voice of the customer and close the loop.
🎯 Requirements
- 5+ years in customer-facing operations.
- Finance/fintech/fund admin, IR or VC ops exp is a plus.
- Calm, clear under pressure; confident, no fluff.
- Root-cause mindset; fix the root, not symptoms.
- Tool-first and AI-fluent; built AI solutions.
- High conviction; ownership, low-ego, strong writing.
🎁 Benefits
- Health: Private health insurance, sick leave, mental health support.
- Wellness: £1,000 annual budget for health, therapy or fitness.
- Parental Leave: Enhanced maternity, adoption, paternity and partner leave.
- Pension: 4% employer contribution.
- Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total).
- Work From Anywhere: Up to 6 weeks per year working from anywhere globally.
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