Related skills
b2b saas customer success salesforce renewals onboarding📋 Description
- Own the post-sales relationship for Laurel’s largest customers—drive adoption and value.
- Lead onboarding and education to ensure rapid customer ramp and engagement.
- Design and execute tailored success plans to drive usage and outcomes.
- Own renewal conversations and timelines, coordinating terms internally.
- Identify and lead expansion opportunities with buyers and executives.
- Lay the groundwork for CS in a new region; establish scalable processes and playbooks.
🎯 Requirements
- 8+ years in CS/Account Management or related post-sales in B2B SaaS.
- Experience with enterprise customers and executive stakeholders.
- Proven renewals ownership with timelines and commercial discussions.
- Strong track record driving product adoption and measurable value.
- Strong project management; onboarding, training, and adoption across accounts.
- Data-driven approach using usage data and success metrics.
🎁 Benefits
- Equity and 401K
- Bi-annual in-person off-sites in unique locations
- Inclusive, equal-opportunity culture
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