Forward Deployed Engineer

📋 Description

• Own the technical relationship for a defined set of named enterprise accounts, from integration kickoff through long-term expansion.
• Rapidly prototype and deliver PoC solutions and proof-of-value demonstrations that address customer requirements.
• Identify and document product gaps discovered through customer engagements, translating requirements into actionable input for Product and Engineering.
• Diagnose and resolve integration issues leveraging ID.me's internal network of experts; escalate effectively without needing deep knowledge of internal org structure.
• Contribute to areas of the codebase most relevant to your accounts (e.g., authentication flows, API integrations, SDKs), relying on subject-matter experts outside your core scope.
• Represent the voice of the customer in internal product and roadmap discussions.

🎯 Requirements

• 5+ years of software engineering with web-based integrations and APIs.
• Experience working directly with enterprise customers in a technical capacity (solutions engineer, integration engineer, technical account manager, or similar).
• Strong proficiency with REST APIs, OAuth 2.0, OpenID Connect (OIDC), and SAML.
• Ability to read, write, and debug code in at least one relevant language (Ruby, Python, JavaScript, Go).
• Excellent communication skills — able to translate complex technical concepts for both engineering and non-engineering audiences.

🎁 Benefits

• Comprehensive medical, dental, vision, and HSA/FSA options.
• 401(k) with company match and parental leave.
• Unlimited PTO with 8 company holidays.
• Life and AD&D insurance plus short/long-term disability.
• Wellbeing, learning and development benefits.
• Pet insurance, travel assistance, and employee assistance program.