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b2b saas customer success consulting stakeholder management cross-functional collaboration๐ Description
- Build deep, ongoing relationships with customers to understand challenges and GTM goals.
- Translate customer problems into clearly scoped internal projects with Product/Engineering/Data.
- Act as the customer's strategic advocate, shaping roadmap and priorities.
- Develop and present recommendations framed by business outcomes.
- Identify opportunities to expand usage and deepen platform adoption.
- Collaborate with Account Management and Data for ongoing engagement.
๐ฏ Requirements
- 5+ years experience with 2+ years in management consulting or strategic customer-facing role.
- Strong business acumen; translate GTM motions and customer challenges to solutions.
- Excellent stakeholder management; comfortable presenting to senior leaders.
- Familiarity with B2B SaaS, marketing, sales ops, or revenue analytics.
- Ownership mindset; take initiative, move fast, deliver results.
๐ Benefits
- Remote role based on East Coast time zones (ET/CT).
- Work closely with our SF HQ and US customer base.
- Opportunity to join a rapidly growing, category-defining SaaS company.
- Backed by top investors and strong market traction.
- Equal Opportunity Employer; inclusive culture for all employees.
- Impactful role with opportunities to shape product and strategy.
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