Related skills
customer success technical support leadership training professional services📋 Description
- Lead global post-sales functions: Tech Support, Customer Success, Pro Services.
- Drive operational excellence for a consistent global customer experience.
- Align with Product, Sales, Marketing, and Development to address customer needs.
- Foster cross-regional collaboration and scalable training programs.
- Accelerate time to value and deliver scalable support.
- Oversee continuous process improvements and KPI reporting.
🎯 Requirements
- 10+ years in CX/CS/tech support or post-sales.
- 7+ years in a senior leadership role with global teams.
- Bachelor's degree; advanced degree preferred.
- Excellent communication and cross-cultural collaboration.
- Willingness to travel 20-40%.
- Experience developing training materials and customer assets.
🎁 Benefits
- Fully remote work: anywhere in the continental U.S.
- Subsidized healthcare with orthodontic coverage; HSA with employer match
- Company-paid disability and life insurance; optional upgrades
- Robust PTO incl. Flex PTO, parental leave, holidays, volunteer time
- 401(k) retirement plan with employer match
- FSAs for healthcare and dependent care
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