Related skills
reporting salesforce spreadsheets dashboards incident management📋 Description
- Oversee daily Focal Support operations
- Ensure SLAs and service commitments are met
- Monitor case intake, triage, and escalations
- Partner with Support Engineers to produce dashboards
- Lead customer onboarding into Focal services
🎯 Requirements
- Bachelor’s degree with 8+ years in customer support ops
- Knowledge of SLAs, ticket lifecycle, backlog, and aging
- Experience with Salesforce Service Cloud
- Dashboards, reporting, and spreadsheets skills
- Strong cross‑team coordination and follow‑through
- Excellent written and verbal communication
🎁 Benefits
- Health plans
- Vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
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