Related skills
reporting salesforce spreadsheets dashboards zia📋 Description
- Represent customer needs to post-sales teams as primary ops contact.
- Monitor day-to-day Focal workflows: intake, triage, escalations.
- Track SLA adherence and service commitments; identify risks.
- Partner with Support Engineers; produce dashboards on backlog.
- Lead onboarding and resolve Focal Accounts; complete light RCAs.
🎯 Requirements
- Bachelor’s degree with 8+ years in customer support ops.
- Knowledge of SLAs, ticket lifecycles, backlog and aging metrics.
- Strong cross-team coordination with follow-through.
- Clear written and verbal comms; concise status updates.
- Proficiency in Salesforce Service Cloud; dashboards and reports.
🎁 Benefits
- Various health plans.
- Vacation and sick leave.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks, and more.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!