Intake & Setup: Log FNOLs by phone/digital; record initial reserves.
Assessment & Decision: Determine liability; apply tools and case law to set fault.
Validation & Fraud: Verify data; spot fraud indicators; escalate as needed.
Partner & Supplier: Instruct partners; keep files updated.
Case Management & Risk: Verify claims; request info; escalate risks.
Customer Communication: Update policyholders clearly and empathetically.

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