Front Office - Primary Care

About the Role

We are seeking an experienced Front Office / Front Desk professional to join a busy, patient-centered medical practice. This role is ideal for someone who is highly organized, tech-savvy, and patient-focused, with prior experience in medical front office operations.

In this role, you will serve as the first point of contact for patients and play a critical part in ensuring smooth daily operations of the practice. The ideal candidate brings a team-first mindset, strong attention to detail, and the ability to manage multiple responsibilities while maintaining a warm and professional demeanor.

This is an onsite role, starting ASAP, and is best suited for someone comfortable working in a fast-paced clinical environment.

What You’ll Do

- Greet patients and manage front desk operations with professionalism and warmth

- Handle patient check-in and check-out, ensuring accurate demographic and insurance information

- Verify insurance eligibility and support basic billing-related processes

- Schedule appointments and manage provider calendars efficiently

- Answer phones, respond to patient inquiries, and route messages appropriately

- Maintain accurate documentation within the electronic health record (Athena preferred)

- Communicate effectively with clinical staff to support smooth patient flow

- Manage administrative tasks including scanning, filing, and record maintenance

- Use practice systems and technology efficiently to support daily operations

- Contribute positively to a collaborative, respectful, and patient-focused office environment

What We’re Looking For

- Previous front desk or medical office experience required

- Experience with insurance verification and basic billing processes

- Athena EHR experience preferred

- Highly comfortable using computers and office technology

- Strong organizational skills and attention to detail

- Excellent communication and interpersonal skills

- Professional, dependable, and able to manage multiple tasks at once

- Team-oriented mindset with a strong focus on patient experience

Why Join

- Immediate start in a well-established, busy medical practice

- Opportunity to play a key role in patient experience and daily clinic operations

- Supportive, team-oriented environment

- Consistent schedule in a stable practice setting

Schedule & Compensation

- Schedule:

Monday, Tuesday, Wednesday, Friday: 8:30am – 5:30pm

Every other Thursday: 9:00am – 1:00pm

- Pay:

$17-$18/hour, based on experience