Related skills
data analysis customer success cross-functional collaboration leadership capacity planning📋 Description
- Oversee CS strategy to drive TPV growth and retention.
- Own post-sale commercial motion: renewals, expansions, multi-product.
- Shape onboarding, customer journey, and post-sale playbooks.
- Lead a high-performing CS team with coaching and development.
- Partner with Product and Engineering to align on customer needs.
- Design scalable CS playbooks for high/mid/low-touch segments.
🎯 Requirements
- 7+ years of leadership in CS, AM, and Implementation.
- Experience in startup/B2B/fintech sectors.
- Strong data-driven decision making and analytics.
- Proven ability to build, coach, and scale teams.
- Cross-functional partner with Product, Eng, Marketing, Sales.
- Customer obsession and results-driven mindset.
🎁 Benefits
- Work at a fast-growing Canadian fintech.
- Impactful, high-autonomy role.
- Hybrid work model with in-office days.
- Competitive compensation and equity.
- Dog-friendly office and catered lunches.
- High-trust, high-performance culture.
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