Related skills
saas ios macos ticketing sla📋 Description
- Respond to requests via phone, chat, or tickets
- Become an expert on Flight Schedule Pro and LogTen
- Investigate and document bugs; help prioritize efforts
- Log all customer interactions in our ticketing system
- Escalate issues when needed
- Apply diagnostics and best-practice methods for troubleshooting
🎯 Requirements
- At least one year of customer service or customer-facing SaaS experience
- Strong experience supporting iOS, iPadOS, and macOS apps
🎁 Benefits
- Salary range: $50,000 - $60,000 annually
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