Operations Associate

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:As a member of the APAC Quoting team, your mission will be to ensure the timely and accurate processing of quotations for our clients, playing a pivotal role in maintaining client satisfaction and operational efficiency. This is an excellent opportunity to support our growth initiatives at Flexport.

You will:

• Prepare and share precise quotations for our clients, ensuring all details are aligned with client needs and company standards.
• Collaborate with cross-functional teams to gather necessary pricing and operational information, facilitating comprehensive quotation development.
• Monitor and respond to client inquiries regarding quotes, ensuring prompt communication and resolution of any issues.
• Analyze data related to quotation trends and performance metrics to identify areas for improvement and drive efficiency in the quoting process.
• Assist in analyzing market trends and client feedback to refine our quotation strategies, enhancing our competitive edge.

You should have:

• Bachelor’s degree in Business, Logistics, or a related field preferred.
• 1 to 3 years of experience in operations, logistics, or customer service roles.
• Data analysis skills with the ability to interpret data and make recommendations for performance improvement.
• A proactive approach with a focus on delivering accurate results under tight deadlines.
• Strong interpersonal skills with experience in building client relationships and fostering trust.
• Excellent organizational skills with attention to detail in managing documentation and client communications.
• Ability to work collaboratively within a team and across departments while maintaining a strong sense of accountability.
• High integrity and alignment with company values, demonstrating a commitment to delivering exceptional service and operational excellence.
• Account Management experience is a plus.

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