Senior Manager, Compliance Program

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

Flex is seeking a strategic, detail-oriented Senior Manager, Compliance Program to help drive the growth and execution of our Compliance Management System (CMS). Reporting to the Head of CMS Program Management, this role will play a critical part in advancing our policy governance, enhancing regulatory risk assessment and change management processes, and strengthening cross-functional collaboration. You’ll bring deep functional expertise, a strong focus on process improvement, and the ability to translate complex regulations into scalable, risk-mitigating practices.

This is a high-impact role that requires strong execution and cross-functional partnership. It emphasizes process enhancement, tool ownership, and independent problem-solving.

This role is available to candidates located in (or open to relocating to) NYC or the San Francisco Bay Area. For NYC Candidates - this role will be hybrid, with on-site expectations of 3 days per week at our New York headquarters. For SF candidates - this role will be remote to start with hybrid expectations in the future. Candidates relocating to SF or the NYC area may be eligible for relocation assistance.

What You Will Do

• Support the enhancement, execution, and monitoring of Flex’s CMS to meet regulatory expectations and business needs
• Lead policy and procedure governance: draft, update, track, and communicate policies in coordination with Legal, Risk, and Product teams
• Translate regulatory requirements into actionable controls, procedures, and tools that enable compliant growth and product development
• Monitor regulatory developments at the federal and state level; assess impact and support operational implementation through change management
• Develop and maintain trackers and tools (e.g., CMS dashboards, risk assessments); analyze data to identify systemic trends and propose mitigations
• Partner with Analytics and Engineering to define and implement monitoring controls, dashboards, and compliance workflows
• Collaborate with Legal on regulatory inquiries, investigations, and trend reporting
• Prepare and support responses to regulatory exams and state filings
• Provide subject matter expertise on compliance questions, advise stakeholders, and drive resolution with minimal oversight
• Coach junior team members and delegate workstreams as appropriate, fostering growth and operational clarity

Who You Are

• 6–10 years of compliance or risk experience in financial services or fintech; prior experience working in a start-up environment is a plus
• Proven ability to lead the execution of compliance programs, with strong attention to detail and operational discipline
• Functional knowledge of consumer protection regulations (e.g., TILA, ECOA, UDAAP, FCRA, EFTA, Reg Z/E/B/E/F, etc.)
• Familiarity with consumer lending or payments operations; experience with bank partnerships preferred
• Strong analytical and problem-solving skills with the ability to translate complex requirements into actionable insights, strategies, and solutions.
• Clear, concise communication style; comfortable presenting to cross-functional partners and leadership
• Demonstrated ability to own and improve processes, tools, and compliance systems
• Intense, professional curiosity and a growth mindset
• Bachelor’s degree required; JD or other relevant advanced degree a plus

Why Join Us

At Flex, you won’t just be checking boxes; you’ll be building the future of compliant, customer-first financial services. As a Compliance Senior Manager, you’ll have a front-row seat to the growth of a company redefining how people pay rent, while helping shape a best-in-class compliance function from the ground up.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $164,000 - $201,000. For all other states, the base salary pay range will be $148,000 - $181,000.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

• Competitive pay
• 100% company-paid medical, dental, and vision
• 401(k) + company equity
• Unlimited paid time off + 13 company paid holidays
• Parental leave 
• Flex Cares Program: Non-profit company match + pet adoption coverage
• Free Flex subscription

 For full time non-US employees, we offer