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windows ios hardware troubleshooting software troubleshooting ticketing systems📋 Description
- Provide remote applications support via email and phone.
- Assist customers with basic software and hardware troubleshooting.
- Accurately document customer interactions (calls, follow-ups, escalations, reporting) in Flash ticketing system.
- Prioritize and manage customer inquiries to meet urgent cases and service levels.
- Escalate complex issues with clear documentation for faster resolution by the next support tier.
- Contribute to the client knowledge base by documenting common requests, incidents, resolutions, and workarounds.
🎯 Requirements
- Basic troubleshooting of software and hardware issues.
- Prior technical or customer support experience (SaaS, help desk preferred).
- Working knowledge of iOS and Windows PC environments; experience with ticketing systems.
- Business-level fluency in English and Spanish (written and spoken).
- Strong problem-solving with analytical thinking; customer-focused mindset.
- Ability to work independently with a collaborative, team-oriented approach.
🎁 Benefits
- Hybrid schedule at our new office in Metro Plaza.
- Private Medical Insurance (Humano) – supplemental coverage.
- Gym & Meal subsidies to support work–life balance.
- Competitive salary + annual base bonus.
- Vacation bonus and all legal Dominican benefits.
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