Client Services Representative

Join Our Flash Team as a Client Services Representative in the Dominican Republic!

Flash is seeking a Client Services Representative who is passionate about delivering exceptional customer service. In this role, you will manage inbound calls and emails, assist with product-related questions, and resolve operational support issues — ensuring every client feels supported and valued. As a client-facing representative, you will play a key role in shaping the customer experience and representing Flash with professionalism and care in every interaction.

At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Santo Domingo team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!

Location: Santo Domingo, Dominican Republic; Fully Remote

Schedule: Required to work 4 evenings, 10-hour shift. This is an overnight schedule, details below (Atlantic time zone):

• Friday night/Saturday morning: 12 midnight - 10:00 am
• Saturday night/Sunday morning: 12 midnight - 10:00 am
• Sunday night/Monday morning: 10:00 pm - 8:00 am
• Monday night/Tuesday morning: 10:00 pm - 8:00 am
• This schedule has 3 days off: Tuesday, Wednesday & Thursday

Travel: 0%

Language: Spoken and written fluency in English and Spanish required

What You'll Do:

• Provide remote applications support via email and phone.
• Assist customers with basic software and hardware troubleshooting.
• Accurately document customer interactions (calls, follow-ups, escalations, reporting) Flash ticketing system.
• Prioritize and manage customer inquiries to ensure the most urgent cases receive timely attention and service levels are consistently met.
• Escalate complex issues that cannot be resolved at the frontline, while providing clear documentation to enable faster resolution by the next support tier.
• Contribute to the client knowledge base by documenting common requests, incidents, resolutions, and work-arounds — helping both customers and teammates solve problems more efficiently. 

What You Bring:

Technical Skills

• Basic troubleshooting of software and hardware issues.
• Prior technical and customer support experience.
• Working knowledge of iOS and Windows PC environments and their components.
• Experience using ticketing systems.

Soft Skills

• Committed to delivering an outstanding customer experience as Flash’s frontline representative.
• Excellent problem-solving aptitude with strong analytical thinking.
• Naturally curious and driven to identify solutions.
• Collaborative, team-oriented mindset with clear communication skills.
• Able to work independently, stay focused, and deliver results.
• Business-level fluency in English and Spanish (written and spoken).
• Excited to learn new processes and suggest improvements.

Qualifications:

• 2+ years of customer service or technical support experience (technology, SaaS, or help desk preferred).
• Bilingual in Spanish and English (written and spoken, business-level).
• High School diploma or equivalent (higher education or certifications a plus).

 Company Benefits and Perks:

• Hybrid schedule at our new office in Metro Plaza.
• Private Medical Insurance (Humano) – supplemental coverage.
• Gym & Meal subsidies to support work–life balance.
• Competitive salary + annual base bonus.
• Vacation bonus and all legal Dominican benefits.

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.