Execute onboarding program for each new customer.
Provide best practices sessions with technical resources to hit onboarding success.
Manage escalations with cross-functional teams to resolve issues promptly.
Leverage implementation plans and deep dive decks to guide onboarding.
Own the creation, tracking, and updates of MAPs/Implementation plans.
Track expansion opportunities to show onboarding progress.

🎯 Requirements

Strong project management and organizational skills.
Ability to explain technical concepts around data connectors.
Proven customer onboarding success track record.
Stakeholder management across cross-functional teams.
Proactive problem-solving and escalation.

🎁 Benefits

100% employer-paid medical insurance
Generous PTO, sick time, holidays, parental leave
RSU stock grants
Professional development and training
Virtual happy hours, free food, team-building activities
Monthly cell phone stipend

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