Work closely with customers to ensure timely resolution of incidents.
Take end-to-end ownership of cases from troubleshooting to resolution.
Provide troubleshooting support via web, email, phone, and virtual meetings.
Be willing to work in 24x7 shifts (IST 5PM–2AM or 7PM–4AM).
Investigate incidents using the Fivetran environment, logs, and tools.
Collaborate with Engineering and Product to address feature requests and document solutions.

🎯 Requirements

2+ yrs relevant work experience
Strong Customer Advocacy skills
Excellent written and verbal communication in English
Knowledge in Python scripting
Experience with databases (SQL/NoSQL, PostgreSQL, MySQL)
Experience building or troubleshooting APIs

🎁 Benefits

100% employer-paid medical insurance
Generous PTO, sick time, parental leave, holidays
RSU stock grants
Professional development and training
Virtual happy hours and team-building activities
Monthly cell phone stipend

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