Related skills
javascript mysql php excel power bi📋 Description
- Monitor Five9 metrics to optimize call handling
- Troubleshoot issues via ticketing system for agents and supervisors
- Enhance automation and integrations within the calling platform
- Collaborate on third-party integrations (LeadPerfection)
- Forecast staffing by shift using workforce management tools
- Generate and automate reports; configure scheduling
🎯 Requirements
- 5+ years administering telephony in a call center
- Bachelor’s degree in a technical field or equivalent experience
- Strong analytical, detail-oriented, self-motivated mindset
- Excel dashboards; Power BI experience
- Basic coding: PHP, MySQL, HTML, CSS, JavaScript, jQuery, Ajax, Python, WordPress
- Experience with workforce management and forecasting staffing
🎁 Benefits
- Remote, work-at-home position
- Submit resume in English
- Career advancement and leadership development opportunities
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