Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
About Five9Five9 is a leader in cloud-based call center solutions and one of the Bay Area’s fastest-growing companies. Headquartered in San Ramon, CA, Five9 continues to expand globally. We offer a competitive base salary, a full benefits package, and an attractive employee stock purchase plan. Five9 provides a high-energy work environment with significant opportunities for personal and professional growth.Role OverviewFive9 is seeking an experiencedWFO Systems Engineerto join the Technical Operations team. The ideal candidate will have strong systems administration experience, deep expertise in WFO technologies, excellent troubleshooting skills, and strong communication capabilities.Key Responsibilities
- Build, deploy, and configureWFO VerintandFive9 WFOplatforms in global data centers.
- Collaborate with Cloud Operations teams to monitor production environments, with a primary focus on WFO instances.
- Serve as the primary point of contact for troubleshooting and resolving WFO-related issues.
- Perform proactive performance management and capacity planning.
- Manage technical projects including build, planning, documentation, and training for WFO systems.
- Complete assigned tickets and tasks in a timely manner.
- Follow change management procedures and participate in scheduled off-hours maintenance windows.
- Participate in on-call rotation.
Required Skills & Experience
- Minimum4 yearsof technical experience in Windows and Active Directory system administration.
- Strong experience withWFO,PBX,Dialer,ACD,CTI,VoIP,IVR/VRU, and call center operations.
- Minimum5 yearsof experience withVerint software installation, configuration, and administration, preferably in a multi-tenant cloud environment.
- Solid experience withVerint QM/WFM(required).
- Knowledge ofVerint AnalyticsandDPAis highly desirable.
- Experience withAWS/GCP administrationand/or cloud certifications is a strong plus.
- Experience withJava Enterprise, related frameworks, and application servers such asTomcatandJBoss.
- Strong proficiency inMS SQL (2017/2019)including database structure, administration, performance tuning, and scripting.
- Excellent verbal and written communication skills.
- Bachelor’s degree in Computer Science or equivalent experience.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here:https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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