WEM Project Coordinator

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is seeking a highly organized and detail-oriented OPS analyst to own Administrative support for the WEM custom solutions team (SOW) team. This role will provide administrative and project coordination support to ensure smooth execution of custom implementations, enabling the team to focus on delivering value to customers. The ideal candidate is a proactive, resourceful professional with exceptional organizational skills and a proven ability to manage details while driving follow-up and accountability across projects.

What You’ll Do

• As a WEM OPS Analyst, you will be accountable for supporting the day-to-day operations of the Custom SOW team, ensuring that administrative and project-related tasks are managed efficiently. You will:
• Coordinate, schedule, and prepare for internal and external meetings, ensuring agendas are set, logistics are managed, and all participants are prepared.
• Act as the primary note taker during meetings, capturing key decisions, risks, action items, and follow-ups with precision and clarity.
• Track action items and follow-ups, driving accountability across stakeholders to ensure commitments are met.
• Maintain and update project documentation, records, and shared repositories (SharePoint, Salesforce, Smartsheet, or similar tools).
• Support the creation, distribution, and tracking of Custom SOW documents, approvals, and related project workflows.
• Provide administrative support to project managers, solution consultants, and leadership on the Custom SOW team.
• Assist in project tracking and reporting by consolidating updates, maintaining dashboards, and preparing status summaries.
• Proactively identify administrative bottlenecks or process inefficiencies and recommend improvements
• Coordinate communications and reminders for deadlines, deliverables, and critical milestones.
• Serve as a trusted administrative partner, helping the Custom SOW team stay organized, efficient, and focused.

Qualifications:

• Bachelor’s degree inBusiness Administration, Project Management, or a related field preferred; equivalent professional experience considered.
• 2+ years of experience inadministrative support, project coordination, orexecutive assistant roles.
• Experience supportingproject-based or professional services teamsis highly desirable.
• Familiarity withproject management methodologies and toolsis a plus.

• Familiarity withFive9 products and solutionsis a strong plus.
• Familiarity withVerint productsincluding Workforce Engagement, Workforce Management, Quality, or Analytics is highly desirable.
• Exposure to otherWEM vendors(NICE, Calabrio, CSI, Aspect) is a plus

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^thmonth pay, Solo parent leave, Special leave for women)