Sr. Enterprise App Admin

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Sales Applications Administrator – Chennai, India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To support our continued growth, we are seeking a skilled and collaborative Sales Applications Administrator to join our IT Applications Delivery team. This role will be primarily responsible for sustaining and evolving our deployment of People.ai and Seismic, two critical platforms supporting our go-to-market teams. The ideal candidate will partner closely with Sales Operations and Marketing to drive adoption, enhance performance, and support our revenue execution strategies. The position is based in Chennai, India.

Key Responsibilities

• Serve as the primary administrator for ai and Seismic, overseeing configuration, user access, data integrations, and day-to-day maintenance.
• Use ai to capture seller activity, automate CRM updates (PeopleGlass), and improve deal health insights (SalesAI).
• Drive account planning and opportunity management with ClosePlan in Salesforce.
• Organize and govern sales content in Seismic, using content automation to ensure brand and compliance standards.
• Use Seismic analytics to track content performance and improve buyer engagement through digital sales experiences.
• Partner with vendors and internal teams to manage releases, troubleshoot issues, and support roadmap planning.
• Develop training materials, documentation, and onboarding guides for end users and power users to enhance adoption.
• Collaborate cross-functionally with technical and business teams to enhance reporting, workflow automation, and integrations.
• Stay up to date on best practices and new capabilities across the People.ai and Seismic platforms to maximize software ROI and sales effectiveness.

Key Requirements:

• 3+ years of experience administering enterprise SaaS applications, preferably in a Sales or Marketing technology stack.
• Hands-on experience with People.ai required; experience with Seismic and Salesforce strongly preferred.
• Strong analytical and problem-solving skills with a focus on operational efficiency and user experience.
• Experience working in Agile environments with cross-functional business and technical teams.
• Ability to manage competing priorities and thrive in a fast-paced, high-growth environment.
• Strong written and verbal communication skills; able to interface with both technical and business stakeholders.
• Self-starter with a proactive mindset and a passion for driving impact through technology.
• Must reside in Chennai, India.

Why You’ll Love This Role:

• You’ll be the go-to expert for two of our most important Sales tools, with a chance to directly impact how our GTM teams operate and win.
• You’ll collaborate with smart, supportive teammates across functions and levels.
• You’ll help shape how Sales tech is used to fuel growth, productivity, and customer engagement.