Senior Technical Writer (12 months contractor)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are actively looking for a seasoned technical writer to join our Product Content & Operations documentation team for a project to update customer-facing product documentation for our cloud-based customer experience (CX) platform. In this role, you’ll create and update high-impact customer-facing documentation to support a critical integration project. You’ll work closely with global cross-functional teams to develop and publish web and PDF content.

Responsibilities

• Plan, write, and maintain high-quality, user-facing documentation for audiences of varying technical abilities.
• Manage the documentation lifecycle for these projects, from scoping to publishing, while meeting deadlines and quality standards.
• Collaborate with product managers, engineers, UX, and other writers across time zones.
• Develop strong domain knowledge for the product and customer use cases for this integration, to create accessible and actionable content.
• Ensure documentation aligns with company style guidelines and industry best practices.

Qualifications

• 10-15 years of experience as a technical writer, with 5+ years focused on customer-facing content for SaaS or web-based applications.
• Advanced knowledge of content development tools like MadCap Flare, RoboHelp, Oxygen/DITA, or similar.
• Strong portfolio of effective documentation, along with the ability to discuss your decisions and strategy.
• Excellent writing, editing, and communication skills.
• Experience working in Agile development environments and familiarity with tools like Jira, GitLab, or similar.
• Experience in contact center technologies or VoIP is a plus.
• Bachelor’s degree or equivalent professional experience.