People Operations Representative

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are hiring a People Operations Representative

based in the Philippines to support our global employee population across the United States, Canada, Colombia, and Australia. This individual will be a key part of our Global People Operations team, working both front-line and “back-office” operations, ensuring high-quality execution of core HR processes and delivering a responsive, employee-centered experience. This role will report directly to the People Operations Manager based in the U.S.

The ideal candidate is highly organized, detail-oriented, and comfortable working across time zones in a fast-paced, collaborative environment, with a passion for operational work and solving day-to-day employee issues.

• Process employee lifecycle transactions, including new hires, job changes, and terminations.

• Provide tier 1 support for employee inquiries related to HR policies, processes, and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed.

• Coordinate pre-hire onboarding steps and virtual I-9 processing for US employees.

• Perform regular data audits to ensure accuracy and integrity of employee records.

• Support basic HR reporting needs.

• Contribute to maintaining process documentation and driving consistency across global operations.

• Maintain and audit employment records.

• Support compliance efforts by assisting with employment-related audits and reports, including I-9 audits, payroll audits, and other mandatory reviews.

Requirements:

• Flexibility to work US Pacific Time hours.

• 2–3 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus).

• Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred).

• Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint).

• Ability to analyze and validate data accurately and thoroughly.

• Ability to handle sensitive and confidential information with professionalism.

• Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments.

• Ability to manage tasks independently, prioritize effectively, and meet deadlines with a high degree of accuracy.

• Self-motivated and collaborative team player.

• Commitment to continuous learning, particularly in employment laws, HR technology, and employee experience best practices.

• Bachelor’s degree in Human Resources or a related field is strongly preferred.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^thmonth pay, Solo parent leave, Special leave for women)