Engineering Operations Manager - Product

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Engineering Operations Manager

Description: This is a role that manages the tools and processes used in Product Engineering for Software Development and Operations within Product Engineering teams. The ideal individual will be detail-oriented, open to learning new software applications, and able to train others on using software applications to develop, deploy and support software. Additionally, they have a strong sense of ownership with the drive to continuously improve on existing processes.

Responsibilities:

• Manage the primary applications used by Product Engineering including Jira, Confluence, Domo and Jellyfish, as well as any new applications.
• Standardize use of applications as much as possible within different roles in Product Engineering
• Apply business, domain, and technical acumen to ensure understand Five9’s business objectives, products, development processes, cloud operations processes and release management processes.
• View existing processes with a goal towards increasing automation
• Maintain and track software application distribution across teams
• Partner with teams across the company to understand their processes and how software tools can simplify those processes.

Qualifications:

• Typically has a bachelor's degree in computer science or similar study with 4+ years related work experience or master’s degree without any related work experience.
• Ability to work with many different roles within the Product Engineering and Product Management organizations to provide tools and processes that meet their disparate needs.
• Excellent verbal and written communication skills with ability to present information, status, and issues in a clear and concise manner.
• Strong problem-solving and analytical skills.
• High degree of flexibility, independence, initiative, and detail orientation.

Highly preferred Skills, but only desirable:

• Atlassian Administration Experience
• Scripting experience
• mySQL experience

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^thmonth pay, Solo parent leave, Special leave for women)