Engineer - Cloud Ops

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking a highly skilled CloudOps Engineer with expertise in Amazon Web Services (AWS) to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining cloud infrastructure, SaaS Applications, ensuring high availability, scalability, and security. You will work collaboratively with development, operations, and security teams to automate deployment processes, optimize system performance, and drive operational excellence.

As a Cloud Engineer you will need….

• Ensure the highest uptime for customers in our SaaS environment
• Provision Customer Tenants & Manage SaaS Platform, Memos to the Staging and Production Environments
• Infrastructure Management: Design, deploy, and maintain secure and scalable AWS cloud infrastructure using services like EC2, S3, RDS, Lambda, and CloudFormation.
• Monitoring & Incident Response: Set up monitoring solutions (e.g., CloudWatch, Grafana) to detect, respond, and resolve issues quickly, ensuring uptime and reliability.
• Cost Optimization: Continuously monitor cloud usage and implement cost-saving strategies such as Reserved Instances, Spot Instances, and resource rightsizing.
• Backup & Recovery: Implement robust backup and disaster recovery solutions using AWS tools like AWS Backup, S3, and RDS snapshots.
• Security Compliance: Configure security best practices, including IAM policies, security groups, and encryption, while adhering to organizational compliance standards.
• Infrastructure as Code (IaC): Use Terraform, CloudFormation, or AWS CDK to provision, update, and manage infrastructure in a consistent and repeatable manner.
• Automation & Configuration Management: Automate manual processes and system configurations using Ansible, Python, or shell scripting.
• Containerization & Orchestration: Manage containerized applications using Docker and Kubernetes (EKS) for scaling and efficient deployment.

Skills & Qualifications:

• 2-5 years of experience in Cloud Operations, Infrastructure Management, or DevOps Engineering.
• Deep expertise in AWS services (EC2, S3, RDS, VPC, Lambda, IAM, CloudFormation, etc.).
• Strong experience with Terraform for infrastructure provisioning and automation.
• Proficiency in scripting with Python, Bash, or PowerShell for cloud automation.
• Hands-on experience with monitoring and logging tools (AWS CloudWatch, Prometheus, Datadog, ELK Stack, etc.).
• Strong understanding of networking concepts, security best practices, IAM policies, and role-based access control (RBAC).
• Experience troubleshooting SaaS application performance, system reliability, and cloud-based service disruptions.
• Familiarity with containerization technologies (Docker, Kubernetes, AWS ECS, or EKS).
• Willingness to work in a 24/7 operational environment with rotational shifts.

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer).
• Experience with hybrid cloud environments and on-premises-to-cloud migrations.
• Familiarity with other cloud platforms like Azure or GCP.
• Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).