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13 hours ago
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Full time
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Related skills

wordpress javascript mysql php excel

📋 Description

  • Monitor Five9 metrics to optimize call handling.
  • Troubleshoot issues via ticketing system for agents.
  • Enhance automation and integrations within the platform.
  • Collaborate on LeadPerfection and custom lead systems.
  • Forecast staffing with workforce management tools.
  • Generate automated reports; configure scheduling.

🎯 Requirements

  • 5+ years in telephony admin in call centers.
  • Bachelor’s degree in technical field or equivalent.
  • Strong analytical, detail-oriented, self-motivated.
  • Excel dashboards; Power BI familiarity.
  • Basic coding: PHP, MySQL, HTML/CSS, JavaScript, Python, WordPress.
  • Technical: 100 Mbps internet; Windows PC; 2nd monitor.
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