Technical Customer Success Manager - Spanish Market

Job Details

• Location: Anywhere in Spain

• Language requirements: Full professional Spanish and English is a must, German, French, or Italian is plus

• Experience requirements: Experience in technical support, pre-sales engineering, QA, or related customer-facing technical roles is preferred

• Gross salary range: 40k–55k/year (depending on experience and qualifications)

• Employment type: Full-time under local labor law (no freelancing)

🚀 Join fiskaly! Help Us Simplify Receipts for Millions

Millions of people interact with fiskaly every day, even if they don’t realize it. As a B2B company, we power the retail technology behind digital receipts and secure, legally compliant transactions. In Italy, we help retailers go fully digital and eliminate the need for hardware like fiscal printers to issue and manage receipts.

By making receipts tamper-proof through digital signatures, we help fight tax fraud. And with our paperless receipt solution, we offer consumers a modern alternative while helping merchants streamline their operations.

Sure, our solutions sound complex but our mission is simple: make receipts easy for everyone.

💼 The Role

As a Technical Customer Success Managerat fiskaly, you’ll be the go-to person for our customers when it comes to technical questions, onboarding, and support. You’re not only customer-focused but also tech-savvy and comfortable digging into APIs, logs, and developer tools to help reproduce issues and provide actionable insights. You’ll collaborate closely with both Sales and Engineering teams and contribute to improving our self-service content and support workflows.

🛠️ What You’ll Do

• Technical troubleshooting: Analyze, reproduce, and resolve customer issues by working with logs, requests, and API documentation. Create internal reports and escalate to engineering when needed.

• Documentation & Enablement: Create and maintain technical documentation, user guides, FAQs, and troubleshooting articles tailored to developer audiences.

• Customer onboarding: Support the onboarding process by participating in technical kick-off calls, helping customers integrate our APIs, and ensuring they have a smooth start.

• Cross-functional collaboration: Act as the voice of the customer across Sales, Product, and Engineering. Translate customer needs into actionable insights and support tickets.

• Process improvement: Identify common pain points and propose solutions to improve self-service, documentation, and support processes.

• AI-enhanced support: Identify, test, and support the adoption of AI tools to improve support workflows, self-service, and customer experience.

👀 What You Bring

• You’re service-oriented and able to explain complex technical concepts to non-technical users (and vice versa).

• You’re familiar with REST APIs, logs, developer tools (e.g., Postman, curl), and know your way around basic debugging.

• You can work independently and take initiative in a fast-paced environment.

• You’re comfortable creating clear and accessible materials: guides, diagrams, tutorials, FAQs, etc.

• You enjoy working in a collaborative, cross-functional team environment.

• You value diversity, are authentic, and bring a customer-first mindset.

✅ What We Offer

We’re building products that matter, and we know that takes focus, trust, and the right environment. Here’s what you can expect:

• A team that gives you space to grow, take ownership, and learn from trying

• 22 vacation days per year

• Flexible working hours and a hybrid work setup

• Budget for personal and professional development

• Hardware of your choice (Windows, Linux, or Mac)

• A company culture that values clarity, well-being, and good work over noise

✨ Why fiskaly?

We work on real problems that have impact, not vanity projects. Our team is pragmatic, direct, and focused on building solid tech for an industry that needs it. We care about how things work, not how they look on paper.

If that resonates, you’ll probably enjoy working here.