Technical Customer Success Manager (all genders)

Location: Ideally Vienna but open to be remote in Austria or GermanyLanguage requirements: Full professional German and English is a must, Spanish, French, or Italian is plusExperience requirements: Experience in technical support, pre-sales engineering, QA, or related customer-facing technical roles is preferredGross salary range: 40k–55k/year (depending on experience and qualifications)Employment type: Full-time under local labor law (no freelancing)As a note please apply with your CV in English🚀 Who We Are?At fiskaly, innovation drives us. We're reshaping the landscape of fiscal compliance with our cloud-based solutions for electronic receipts and invoices. Our team thrives on diversity and collaboration, committed to creating a supportive environment where everyone's contributions are valued. Join us to play a key role in our mission.🎯 The Role:As aTechnical Customer Success Managerat fiskaly, you’ll be the go-to person for our customers when it comes to technical questions, onboarding, and support. You’re not only customer-focused but also tech-savvy and comfortable digging into APIs, logs, and developer tools to help reproduce issues and provide actionable insights. You’ll collaborate closely with both Sales and Engineering teams and contribute to improving our self-service content and support workflows.🔧 Your Responsibilities:

• Technical troubleshooting: Analyze, reproduce, and resolve customer issues by working with logs, requests, and API documentation. Create internal reports and escalate to engineering when needed.
• Documentation & Enablement: Create and maintain technical documentation, user guides, FAQs, and troubleshooting articles tailored to developer audiences.
• Customer onboarding: Support the onboarding process by participating in technical kick-off calls, helping customers integrate our APIs, and ensuring they have a smooth start.
• Cross-functional collaboration: Act as the voice of the customer across Sales, Product, and Engineering. Translate customer needs into actionable insights and support tickets.
• Process improvement: Identify common pain points and propose solutions to improve self-service, documentation, and support processes.
• AI-enhanced support: Identify, test, and support the adoption of AI tools to improve support workflows, self-service, and customer experience.

✅ You're a fit if

• You’re service-oriented and able to explain complex technical concepts to non-technical users (and vice versa).
• You’re familiar with REST APIs, logs, developer tools (e.g., Postman, curl), and know your way around basic debugging.
• You can work independently and take initiative in a fast-paced environment.
• You’re comfortable creating clear and accessible materials: guides, diagrams, tutorials, FAQs, etc.
• You enjoy working in a collaborative, cross-functional team environment.
• You value diversity, are authentic, and bring a customer-first mindset.

🎁 What We Can Offer

• The possibility to grow, experiment, and learn in a supportive and encouraging environment.
• 1–2 weeks of in-person onboarding and "Get2KnowYourTeam" events in Vienna.
• Flexible working hours and a remote/hybrid work model.
• A personal/professional development budget and career support from your Team Lead.
• Hardware of your choice (Windows, Linux, or Mac).
• Individual access to a mental health platform.
• Access to shared office spaces in Berlin, Madrid, and Milan.
• A vibrant, inclusive company culture that values your well-being and development.