Related skills
data analysis identity_theft first_party_fraud synthetic_id_fraud customer_disputes📋 Description
- Action daily applications and portfolio cases in the first party fraud queue.
- Review case information and decision for first/third party fraud per procedures.
- Monitor live transaction activity to detect high-risk fraud.
- Manage and resolve customer dispute claims end-to-end with account holders.
- Drive performance on fraud KPIs to reduce losses while protecting genuine applicants.
- Balance multiple tasks with urgency and deliver quality decisions.
🎯 Requirements
- High School Diploma or equivalent certification
- 2+ years of fraud investigations experience (first party or synthetic ID or ID theft)
- Ability to identify patterns in situations
- Ability to work independently to resolve cases under SLAs
- Strong verbal and written communication skills
- Strong analytical skills to track metrics and KPIs
🎁 Benefits
- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered healthcare, including fully covered dependent coverage
- Additional health coverage includes One Medical and the option to enroll in an FSA
- 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
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