Related skills
account management customer success security onboarding firemon📋 Description
- Own a set of large strategic accounts to maximize satisfaction
- Drive time to value through adoption and measuring value
- Remove friction points along the customer journey
- Lead onboarding and implementation projects to completion
- Provide expert guidance to customers and internal teams
- Align with Sales to start relationships early in the journey
🎯 Requirements
- 4+ years in Customer Experience or Account Management in network security
- Excellent communication and organization skills
- Able to explain technical topics to non-technical staff
- Bachelor's degree in relevant field or equivalent experience
- Willingness to travel based on business needs
- Proven credibility with customers and internal stakeholders
- 3+ years in technical project management or similar role
- CISSP or similar certification (preferred)
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