Related skills
fintech saas blockchain r&d📋 Description
- Hands-On Incident Management
- Ensure Operational Excellence and top client service
- Lead Customer Satisfaction, TAC & TAM training, retention and growth
- Scale Platinum/Premium Support strategy and initiatives
- Escalation point for regional client issues
- Collaborate with Product, R&D, CS, and Services to meet needs
🎯 Requirements
- Experience managing cross-functional programs in fast-paced environments
- Strong presence and confidence with entry-level through executives
- Technical and hands-on mindset, willing to triage and troubleshoot critical issues
- Bachelor’s Degree or equivalent experience
- 3-5+ years of management experience; director-level preferred
- 10-15 years in Support or Professional Services; fintech/saas/blockchain a plus
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