Related skills
slack grafana blockchain cryptography kibana📋 Description
- Serve as trusted advisor, handling inquiries with empathy and efficiency.
- Provide real-time support via Slack and other tools; ensure timely resolutions.
- Deliver technical support for Fireblocks' SaaS platform.
- Escalate complex issues with the Senior Support Team for fast resolution.
- Proactively identify recurring issues and drive process improvements.
- Maintain clear documentation throughout the support process.
🎯 Requirements
- 1-2 years in customer support or similar role.
- Strong troubleshooting skills under pressure; prioritize needs.
- Excellent written and verbal communication; empathy in interactions.
- Proven ability to build strong relationships with customers.
- Customer-first mindset; align resolutions with customer success.
- Experience resolving complex issues with proactive collaboration.
🎁 Benefits
- Base salary range: $96,000 - $126,000 (NYC).
- Generous benefits package.
- Opportunities to grow in crypto and fintech space.
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