Enterprise Customer Success Manager, Banking Americas

About Fireblocks

Fireblocks provides secure digital asset custody, transfer, and settlement for institutions, enabling safer, faster, and more scalable crypto operations.

About the Role

As the Enterprise Customer Success Manager for Banking Americas, you will be the primary post-sales owner for strategic banking clients, ensuring successful adoption, retention, and growth of Fireblocks' platform.

What You'll Do

• Own the customer lifecycle for assigned enterprise banking accounts
• Develop and execute strategic success plans to drive adoption and expansion
• Lead onboarding, training, and adoption efforts; drive time-to-value
• Monitor health metrics, renewals, and risk indicators; minimize churn
• Collaborate with Sales, Product, Security, and Risk teams to align on client needs
• Gather and translate customer feedback into product improvements
• Represent the voice of the customer in internal discussions

What We're Looking For

• 5+ years in enterprise customer success or account management in financial services or fintech
• Proven track record of driving retention and expansion with large banking clients
• Strong relationship management, communication, and negotiation skills
• Experience with SaaS platforms and CRM tools (e.g., Salesforce)
• Ability to analyze usage data and translate into actionable insights
• Bachelor's degree; willingness to travel up to 20%
• Knowledge of blockchain/crypto is a plus

Perks & Benefits

• Competitive compensation and benefits package
• Health, dental, and vision coverage
• On-site role in New York with hybrid flexibility
• Generous time off and professional development opportunities

How to Apply

Apply through the Greenhouse posting: https://job-boards.greenhouse.io/fireblocks/jobs/4574533006