Solutions Engineer

Fingerprintempowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies.We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub).

We have raised $77Mand are backed by Craft Ventures (previously invested inTesla,Facebook,Airbnb), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva)and Uncorrelated Ventures (previously invested inRedis,Rollbar&Gradle).

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

As a Solutions Engineer at Fingerprint, you will play a critical role in driving the technical sales process and ensuring the company achieves its growth targets. Your expertise will support customers and sales executives, positioning Fingerprint as a trusted advisor throughout the sales journey. By presenting and explaining Fingerprint features to prospective customers through demos, you will effectively showcase the value proposition of our solutions.

Responsibilities:

• Attend customer discovery, requirements gathering, and technical calls to understand customer pain points.
• Translate customer pain points into solutions using Fingerprint, demonstrating how our technology can address their needs.
• Lead Proof-of-Concept (POC) integrations with customers' tech stacks to showcase the value and efficacy of our solutions.
• Build trust with various customer teams and act as a trusted advisor to both customers and sales executives.
• Collaborate cross-functionally to streamline and improve the sales process, working closely with account executives.
• Respond to Requests for Proposals (RFPs), Requests for Quotes (RFQs), and Requests for Information (RFIs).
• Attend and present at conferences to represent Fingerprint and promote our solutions.
• Demonstrate problem-solving skills while addressing customer issues and ensuring customer satisfaction.
• Act as a liaison between the sales and marketing teams, providing valuable insights for effective collaboration.
• Develop demos that showcase how customers can utilize Fingerprint to enhance their businesses.

Requirements:

• 3-6 years of relevant experience in a similar role.
• Located in the US.
• Innate ability to identify customer pain points and provide solutions within the Fingerprint framework.
• Excellent presentation skills, including the ability to effectively demonstrate technical solutions.
• Previous pre-sales experience is highly desired.
• Customer-focused mindset with a commitment to delivering excellent service.
• Outside-the-box thinking, self-starter with strong problem-solving skills.
• Ability to thrive in a dynamic and rapidly evolving industry.
• Strong verbal and written communication skills.
• Proven experience in translating customer requirements to internal stakeholders.
• Team player with a collaborative approach.
• Entrepreneurial spirit and a drive to succeed.