Customer Success Engineer - North America

Fingerprintempowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies.We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub).

We have raised $77Mand are backed by Craft Ventures (previously invested inTesla,Facebook,Airbnb), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva)and Uncorrelated Ventures (previously invested inRedis,Rollbar&Gradle).

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

We’re looking for a Customer Success Engineer to support our enterprise customers across North America. You’ll be the trusted technical partner helping customers onboard smoothly, integrate successfully, and maximize long-term value from our platform.

Our platform powers identity and fraud detection for some of the internet’s most recognizable brands. You’ll join a highly collaborative, technical team that works closely with Product and Engineering, and plays a key role in helping our customers succeed at scale.

If you enjoy solving complex problems, working directly with technical teams, and enabling customers to succeed with modern APIs and SDKs, this role is for you.

• Own technical onboarding: Lead enterprise onboarding from kickoff through go-live. Create tailored implementation plans and guide customer technical teams through setup, configuration, and API or SDK integrations
• Support and troubleshoot: Resolve complex integration challenges and performance issues. Answer questions on API usage, SDKs (JavaScript plus other supported languages), and platform configuration
• Drive adoption and outcomes: Identify new use cases, workflows, and integration points to expand product usage. Share best practices to help customers get maximum value from our platform
• Strengthen relationships: Build trust with engineers, product leads, and executives at customer organizations. Act as a consultative partner, not just a point of escalation
• Be the customer’s voice: Advocate for customer needs with Product and Engineering. Share structured product feedback, log bugs, and suggest improvements
• Deliver technical enablement: Host technical walkthroughs, build documentation, and create reusable resources to empower customer teams
• Monitor account health: Track adoption and usage metrics, surface risks early, and partner with CS and Sales on retention strategies

• Location: Based in the US or Canada (we are a fully remote team)
• Experience: Ideally 3 or more years in a technical customer-facing role such as Customer Success Engineer, Solutions Engineer, Implementation Engineer, or similar. Experience supporting enterprise accounts in a B2B environment is preferred. Bonus if you've worked with API-first products or developer tools
• Troubleshooting mindset: Skilled at isolating technical issues, reading logs, writing queries, and debugging end-to-end
• Clear communication: Able to translate between technical and business language and work effectively in async, distributed environments
• Customer orientation: You prioritize impact, stay calm under pressure, and handle tough conversations professionally while balancing customer needs with product constraints
• Education and certs: A CS or Engineering degree is great but not required. Relevant certifications such as cloud or architecture credentials are a plus

Technical skills:

• Strong hands-on JavaScript experience, especially in debugging or building integrations
• Experience working with RESTful APIs or other web services
• Comfort with SQL querying is strongly preferred. It's used regularly to debug issues and to surface insights into customer usage and integration behavior
• Familiarity with software development lifecycles and modern API architectures
• Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred
• Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations

• Experience in a startup or high-growth environment, especially with developer-facing tools
• Experience in fraud detection, security, or identity-related products
• Built internal tools, automation scripts, or technical resources to scale support and enablement

• Fully remote team with async-friendly communication and flexible working hours
• Direct collaboration with Engineering and Product teams. Your feedback will directly shape the product roadmap
• Clear paths to grow into senior, lead, or cross-functional roles as your impact scales
• We’re solving real-world problems in identity and fraud prevention with a developer-first mindset
• You’ll have autonomy, ownership, and the support you need to succeed

We're excited to meet candidates who are eager to grow with us and help solve meaningful problems for our customers. You may not meet every single requirement, and that's okay. If you're excited about the role and confident you can make an impact, we’d love to hear from you.

Compensation:

OTE of $125,000 - $ 135,000. For cash compensation, we set standard ranges for all US based roles basedon function, level and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location.Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.