Customer Care Expert

What is Finary?

At Finary, our mission is to change how money can work for you. We are building a one-stop shop for investing that gives powers back to investors. Finary allows its users to track their assets, manage their budgets, invest their money, and learn more about finance. If you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in touch!

Mounir launched Finary in 2021. Since then, Finary has made great strides by reaching 600.000 users. We genuinely care about user experience, performance, and ease of use. We ship cutting-edge products with touches of delight. You'll join a winning team, learn insanely, earn life-changing money, and work with other A+ players.

Why now?

A new generation of investors is emerging: an ambitious, involved workforce. Money is no longer taboo and the pension system is under tremendous pressure. At Finary, we see a world where investing empowers everybody to live the life they’ve always dreamt of. Finary exists to revolutionize the personal money management experience.

To fuel this mission, we announced in September 2025 a 25M€ series B, backed by leading investors including PayPal Ventures, Hedosophia, Y Combinator and Speedinvest. We are also backed by world-class founders like Steve Anavi & Alexandre Prot (Qonto founders), Matthieu Rouif (Photoroom), Eric Demuth (CEO of Bitpanda), Axel Weber (former Chairman of UBS and President of the German Central Bank) and Harsh Sinha (CTO at Wise).

There’s never been a more exciting time to join Finary!

What we offer

At Finary, you’ll join a team of top performers driven by excellence, ambition, and a shared mission to reinvent personal finance. We move fast, aim high, and value ownership above all. Our culture is demanding, transparent, and deeply collaborative. It’s not for everyone — but if you’re looking to raise the bar every day with equally driven teammates, this is the place to be.

Read more about our values here.

What you can expect

• A high-performing team - Work with A-players across every discipline in an environment that challenges you and helps you grow fast.

• Ownership - You’ll have freedom, responsibility, and trust from day one. We hire people for their talent, and we get out of their way.

• Impact that matters - Build a product that helps people take control of their financial future - a topic that affects everyone.

• A hybrid setup - We’re a hybrid setup company with teammates across France. We meet in person every 6 weeks in Paris.

• Competitive compensation - A package aligned with your experience and impact.

What we don’t care about

• Your degree, your school - we care about what you bring to the team.

• Ping pong tables, free laundry, or trendy perks - we focus on what truly matters.

About the role

As our product suite expands, the complexity of our support ecosystem grows with it. To manage this effectively, we’ve reimagined support from the ground up: not as a queue, but as an intelligent, in-product system that guides users seamlessly through their financial journey. Every interaction feeds back into the system, making the next one smarter, faster, and more personal. As a Customer Care Expert, you’ll be at the heart of this. You will:

• Own complexity. Take charge of the most sensitive, high-stakes, or ambiguous cases that go beyond standard procedures, combining rigorous investigation, technical depth, and empathy to deliver lasting resolutions.

• Turn insights into impact. Lead root-cause investigations and collaborate closely with Product & Engineering to fix issues at the source. Help define how our AI-enabled care stack evolves: reducing unknowns, codifying edge cases, and shifting the work from “someone doing the ticket” to “someone improving the system”.

Your role isn’t just about responding, it’s about shaping how we respond, and ensuring our support ecosystem grows smarter, faster and more proactive over time.

You’d be a great fit if you

• Have strong experience in Operations, Technical support, Customer Expert roles.

• Excel at investigating and resolving complex, ambiguous problems

• Can turn investigations into clear playbooks that elevate the whole team.

• Communicate with empathy and clarity, even when stakes are high.

• Collaborate naturally with Product and Engineering, translating customer issues into actionable product insights.

• Are comfortable navigating technical concepts (APIs, data flows, frontend/backend logic).

• Are genuinely curious about fintech, investing, and wealth management, and motivated to master how our products work under the hood.

• Are fluent in French and English

This role is not for you if

• You prefer handling repetitive, high-volume support tasks.

• You’re uncomfortable with AI or new technologies.

• You focus on process for process’s sake, rather than solving the underlying product issue.

• You don’t enjoy cross-functional work with technical teams.

Bonus points if you

• Have startup or scale-up experience and enjoy shaping new ways of working.

• Have exposure to regulated environments (banking, insurance, crypto).

How to apply?

Tell us why you want to join Finary. Share with us what excites you about our mission and how you will contribute. Make your first impression count.