Financial Services Specialist II

📋 Description

• Manage inbound/outbound calls and emails about voucher inquiries.
• Research and resolve patient billing and provider payment issues.
• Review voucher status and process updates.
• Investigate aging vouchers and resolve issues.
• Support providers in accessing Tendo’s MDsave Marketplace backend system.
• Document patient and provider interactions; follow up via phone and email.

🎯 Requirements

• High school diploma or equivalent.
• 3-5+ years of customer support; 2+ years medical billing.
• Knowledge of medical insurance and terminology.
• Proficiency in Microsoft Word and Excel.
• Salesforce experience preferred.
• Excellent written and verbal communication.

🎁 Benefits

• Comprehensive health benefits (medical, dental, vision).
• Flexible spending accounts and health savings accounts.
• Employer-paid life insurance and disability.
• Company equity and 401(k) plan.
• Voluntary benefits and company holidays.
• Flexible time off and wellbeing program "Breathe".