Financial Customer Support Analyst

Added
4 hours ago
Type
Full time
Salary
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Related skills

accounts receivable billing google sheets netsuite excel

📋 Description

  • Own Help Scout and AR processes end-to-end.
  • Build saved replies, workflows, and automations.
  • Ensure invoicing accuracy and billing integrity.
  • Explain complex financial topics to customers.
  • Collaborate with Sales and Success teams.
  • Drive continuous improvement of support processes.

🎯 Requirements

  • Bachelor’s degree in Business, Finance, or related field.
  • 2+ years in Customer Support, Accounts Receivable, or Billing.
  • Excellent written and verbal communication; train on new processes.
  • Excel/Google Sheets skills; exposure to NetSuite or QuickBooks.
  • Resourcefulness and problem solving; lead on resolving hurdles.

🎁 Benefits

  • Competitive salaries
  • Remote/hybrid environment
  • Potential equity compensation for outstanding performance
  • Flexible PTO
  • Medical, dental, and vision insurance
  • 401k
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